Cancellation & Refund Policy

This policy explains what happens when you cancel a paid BetaDrop plan, and when a payment can and cannot be returned. It applies to all paid subscriptions purchased through the Platform.

In short

• You can cancel a subscription at any time, from your account settings.

• Cancelling stops all future charges. It does not refund charges already made.

• Payments already made are non-refundable, including for partly used billing periods.

• You keep full access to your paid plan until the end of the period you have already paid for.

BetaDrop is operated by Immersive Mobile Designs Private Limited, a private limited company incorporated in India. By subscribing to a paid plan you confirm that you have read and accepted this policy.

BetaDrop offers a free tier that requires no payment method and has no trial clock. It is not a limited-time trial that converts into a paid plan — it stays free for as long as you use it.

We ask you to evaluate the Platform on the free tier before subscribing. Because a paid subscription is non-refundable once charged, the free tier is the intended way to confirm that BetaDrop suits your workflow.

If you are unsure whether a paid plan covers what you need, contact us at [email protected] before you subscribe and we will answer honestly, including when the answer is that our Platform is not the right fit.

How to cancel

You may cancel a paid plan at any time from Settings → Billing in your BetaDrop account. You can also request cancellation by emailing [email protected] from the address registered to your account.

When cancellation takes effect

• Cancellation stops the subscription from renewing. No further payments will be taken.

• Your plan stays active for the remainder of the billing period you have already paid for.

• At the end of that period, your account moves to the free tier.

• Cancelling does not delete your account or your uploaded builds. Free-tier limits on storage and link retention apply from that point onward.

No cancellation fee

We do not charge a penalty or exit fee for cancelling. You simply stop being billed from the next cycle.

Payments are non-refundable

All fees paid for BetaDrop subscriptions are non-refundable. We do not provide refunds, credits, or pro-rated returns for:

• Partly used billing periods, including where you cancel shortly after a renewal

• Periods during which you did not use the Platform or used it less than expected

• A change of mind after purchase

• Accounts suspended or terminated for breach of our Terms & Conditions or Acceptable Use Policy

• Downgrading from a higher plan to a lower one before the period ends

Why

Access to a paid plan is delivered in full and immediately on payment, and the storage and retention capacity it reserves is committed for the whole billing period whether or not it is used. The free tier exists so this commitment is never the first thing you try.

Your statutory rights

Nothing in this policy limits any refund right you have under applicable law, including the Consumer Protection Act, 2019. Where the law requires a refund, we will provide one. This policy governs only the discretionary refunds we choose not to offer.

Despite section 4, we will return a payment in these specific cases:

Duplicate or incorrect charges

If you were charged twice for the same billing period, or charged an amount that does not match the published price of your plan, we will refund the difference in full.

Charges after valid cancellation

If a payment is taken after you cancelled and the cancellation was not applied, we will refund that payment in full.

Unauthorised transactions

If a payment was made using your card or account without your authorisation, contact us immediately at [email protected] and we will investigate and, where confirmed, refund it.

Extended service failure

If BetaDrop is materially unavailable for a prolonged period within a paid billing cycle due to a fault on our side, we may at our discretion issue a service credit or partial refund. This is assessed case by case and is not automatic.

To claim under this section, email [email protected] from your registered address within 30 days of the charge, including the payment date, amount, and the reason. We aim to acknowledge every request within 72 business hours.

Where a refund is approved under section 4 or section 5:

• It is returned to the original payment method. We cannot redirect a refund to a different card, account, or person.

• It is processed through our payment gateway, Razorpay, in the currency of the original transaction.

• We initiate it within 7 business days of approving the request.

• Your bank or card issuer then takes its own time to post the amount, commonly 5 to 10 business days. That period is outside our control.

Any transaction fees, currency-conversion charges, or bank charges levied by third parties on the original payment are not recoverable from us.

Automatic renewal

Paid plans renew automatically at the end of each billing period at the then-current price, until cancelled. By subscribing, you authorise us to charge your payment method on each renewal date.

Notice of price changes

If we change the price of a plan, we will give you advance notice by email to your registered address before the change applies to your subscription. If you do not accept the new price, you may cancel before the next renewal date under section 3. Continuing past that date is acceptance of the new price.

Failed payments

If a renewal payment fails, we may retry it and will notify you. If it remains unpaid, the subscription may be cancelled and the account moved to the free tier. No refund arises from a failed payment, because no payment was taken.

If we suspend or terminate a paid account for breach of our Terms & Conditions or Acceptable Use Policy, fees already paid are not refunded and the remainder of the billing period is forfeited, except where the law requires otherwise.

If we discontinue BetaDrop, or permanently withdraw a paid plan, while you hold an active paid subscription, we will refund the unused portion of the current billing period on a pro-rated basis. This is the one circumstance in which we return money for time you have paid for but not used.

For any question about cancellations, refunds, or a specific charge, contact us at [email protected]. Please write from the email address registered to your BetaDrop account and include the payment date and amount so we can locate the transaction.

We aim to respond to all billing enquiries within 72 business hours.

Operator

Immersive Mobile Designs Private Limited

203, Shree Kashi Parekh Complex, Near Swastik Cross Roads, Navarangpura, Ahmedabad - 380009, Gujarat, India

Phone: +1 707-707-6330

Email: [email protected]

Governing law

This policy is governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction over any dispute arising from it.